Refund policy

EarlBear sells custom services, not physical goods, so there are no returns. Your page or quotation may set specific terms; if it differs from this policy, it applies.

Payments made. Work starts as soon as your first payment is made, so deposits and payments already made are non-refundable.

Cancelling. You can cancel at any time in writing to grow@earlbear.com.

• Before the milestone named on your page (for example the first full store draft, logo concepts, or the start of Amazon listing creation), nothing more is owed for that item
• After that milestone, 50% of that item's remaining balance is due

After delivery. There are no refunds after delivery. Issues are fixed during any support period included on your page.

Paused projects. If we are waiting on your content or feedback for 30 days, the project pauses. After 60 days it may be closed as a cancellation under this policy.

If we cancel. If EarlBear can't finish the work, you get back what you paid for work not delivered.